Our services for all aspects of your trade-fair visit

We provide a full range of services on location, too. Here’s where you can find out more about our electronic visitor information system, what our Business Center offers, and what information our informationstand can provide you with. This section also familiarises you with the Internet access options available on our trade-fair premises.

Photo of the exterior of the Karlsruhe Fair with REHAB flags.
Close-up of the info symbol at the info counter at the Karlsruhe trade fair.

At the info counter in the Events Hall you will find information about restaurants and hotels in the surrounding area. At the info counters in front of the halls, they will be happy to help you with any questions you may have.

Close-up of a hand open upwards with a cube animated over it, showing the wheelchair user symbol.

Messe Karlsruhe is designed to be handicapped accessible. All halls and entrances are at ground level.

P1 carpark is exclusively available as a parking area for people with walking disabilities or wheelchairs. Furthermore, parking spaces for people with disabilities are available on P2 in the first two parking rows.

Wheelchairs for your trade fair visit can be reserved early at besucherservice@messe-karlsruhe.de

There is also a “toilet for everyone” at the trade fair. This toilet is specially conceived for use by people with multiple handicaps. It is additionally equipped with a lifter and an emergency-call mechanism. This toilet is open during the regular opening hours of the current event on the trade fair’s campus. Additional barrier-free toilets are located in the exhibition halls during REHAB.

More information on our barrier-free trade fair.

REHAB Kinderwelt

To give you the opportunity to get information and advice about the latest product innovations and services in a relaxed atmosphere, we offer childcare for your children (both with and without disabilities) during the regular opening hours of REHAB. The childcare will be provided by trained staff and registration is not required. To ensure professional care for all children, it will be limited to a maximum of 2 hours.

We look forward to making the stay at REHAB enjoyable for our little participants as well.

Close-up of a coat rack with hangers suspended.

The cloakrooms are located in the entrance areas. The fee for a clothing item is 2 euros, for a luggage item 3 euros. Lockers are available in the basement of the Events Hall. The basement is accessible by lift as well as by stairs.

Close-up of two hands with the WLAN icon animated between them.

Free WLAN access

As a registered user, wireless Internet access is available for you free of charge throughout the entire campus during the trade fair.

Free WLAN on the trade fair’s campus

You will need a WLAN-capable device of your own with a Web browser function.

Please note the following details:

  • To use the free WLAN, you need a WLAN-capable device with the globally common WLAN Standard IEEE 802.11 n/ac.
  • When there are large numbers of simultaneous users, reception is not guaranteed at every location on the campus.
  • The bandwidth per device is maximally one Mbit/sec. However, depending on the momentary traffic in the hall, the bandwidth may be less than this maximum.
  • One user /device can go online with a mobile device for maximally 30 minutes.

Premium Wi-FI

If you need higher bandwidth, we recommend that you order our premium Wi-Fi for the highest online demands (without bandwidth restriction). A fee will be charged for this service. You may purchase it either online or in the Business Centre at Entrance West.

How do I connect to the WLAN?

Graphic of the site plan of Messe Karlsruhe with the locations of the EC machines directly on the exhibition grounds.

Karlsruhe Trade Fair makes available for its visitors an EC automat directly on the fair’s campus. The automat is located in the Events Hall at the main entrance.

This automat dispenses cash without a fee for customers with accounts at Volksbank. This is also true for customers of savings banks in the city of Karlsruhe-Ettlingen, but not for customers of savings banks outside this district or customers of other banks.

Photo of the charging station for electric vehicles in front of the Messe Karlsruhe.Two women charge an electric vehicle of the Messe Karlsruhe with it.

Visitors to Karlsruhe Trade Fair Centre can use the charging stations for electric vehicles in car park P1 for free. A type 2 plug is required. Please note: Vehicular entrance to P1 is subject to a fee. Reservations are not possible.

Photo of the cell phone charging station at the Karlsruhe fair. A woman closes the compartment with her cell phone.

The Karlsruhe Trade Fair Centre has a mobile charging station which is available for free use in the Business Center for our customers.

The charging station is lockable, suitable for all common smartphones and offers for up to six devices a charging option. Each loading chamber is equipped as follows:

  • 1 x Micro USB B and USB C charging cable / Android
  • 1 x certified iPhone 5/6/7 charging cable
  • 1 x lock with key

Photo of a guide dog for the blind.

Animals are not allowed on the fairground.

Exceptions are guide dogs, assistant dogs of people with disabilities and service dogs.

You can find all lost and found items at the lost and found office of the city of Rheinstetten or the city of Karlsruhe.

Lost and dropped off items are collected by our control room.

Phone: +49 721 3720 5222

If you do not find what you are looking for, please contact the Lost and found office of the city of Rheinstetten, Phone: + 49 7242 9514 350.

Or to the

Lost and Found Office of the City of Karlsruhe, Phone: + 49 721 133 3310.